Softsasi Help Center: Content & Support Strategy
Samrat
Last Update 3 bulan yang lalu
1. Goal & Objectives
Self-Service Support: Empower clients to solve common issues without needing live assistance.
Onboarding Excellence: Smooth the transition from service purchase to active project management.
Trust & Transparency: Clearly document policies, technologies, and community impact.
2. Article Architecture (40 Topics across 10 Categories)
The following topics have been selected to cover the entire user journey within the Softsasi ecosystem.
Account & Security
How to Create and Verify Your Softsasi Account
Recovering Your Password and Account Access
Managing Your Profile & Business Settings
Enabling Two-Factor Authentication (2FA)
Web & Digital Strategy
Landing Page vs. Full CMS: Which is right for you?
Softsasi Tech Stack: Speed, Security, and Scalability
Content Preparation Guide for New Clients
SEO Fundamentals: How we optimize your site
App & Game Development
The App Development Lifecycle: From MVP to Store
Cross-Platform vs. Native: Flutter, Android, and iOS
Testing Your Game Prototypes in the Workspace
App Store Submission Checklist
AI & Automation Solutions
Getting Started with AI MVP: Proof of Concept guide
ClimaXplore: Environmental Data Analysis Guide
Mastering LumenFrame AI for Creative Assets
Business Automation: Optimizing your Workflows
ERP System Mastery
HRM Setup: Employee Data & Payroll
Accounting 101: Revenue and Expense Tracking
CRM Best Practices: Managing Customer Loyalty
Generating Business Analytics and Exporting Reports
Specialized Solutions (School & News)
Campus Management: Student Enrollment Guide
Automating Academic Results and Grading
Launching Your News Portal with Agami OS
Monetizing Your Portal: Ads and SEO
Purchasing & Billing
How to Purchase a Service (Quick View Guide)
Understanding PipraPay: Secure Transactions
Supported Currencies (BDT, USD, Crypto)
Downloading Invoices and Billing Records
Workspace (Kanban) Mastery
Adding and Assigning Tasks in Workspace
Collaborating with the Dev Team via Comments
Real-Time Progress Tracking Explained
Inviting Your Colleagues to the Project Board
Support & Communication
Using Live Chat (Tawk.to) for Instant Help
Reporting Technical Issues and Feature Requests
Requesting Custom Consultation Offers
Understanding Refund and Cancellation Policies
Open Source & Community
Why We Build Open Source: The Softsasi Mission
How to Donate to "Campus" and "Agami"
Tracking Your Impact: Community Support Stats
Joining the Contributor Network
3. Recommended Tutorial Roadmap
To further enhance the Help Center, we recommend developing the following deep-dive tutorials:
"Setting Up Your First ERP Module": A video/text hybrid guide on initial data migration.
"AI Integration for E-commerce": How to use Softsasi AI to recommend products or handle support chat.
"Mastering the Softsasi Workspace": An interactive guide to the Kanban board features.
"Deploying Your School Website": A step-by-step for educational institutions using our pre-built themes.
4. Support Flow Integration
When users visit the Help Center:
Step 1: Search: Users search for their issue in the categories above.
Step 2: Article Consumption: Users read the detailed "How-to" guide.
Step 3: Escalation: If unresolved, a prominent "Talk to an Engineer" button triggers the Tawk.to live chat with the user's current context.